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FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW WHAT SIZE WHEEL COVER I NEED?
To measure what size wheel cover you need: use a measuring tape to measure the diameter of the area inside the hand rim on the wheel. Generally, the measurement is between 45cm - 50cm on a manual wheelchair. See the diagram below with the area marked with a red dotted line and arrows.
HOW DO I FIT THE WHEEL COVERS ONTO MY WHEELCHAIR?
Our wheel covers are flat round disks and have 3 velcro straps at the back of them to easily secure them directly to the spokes of your wheels. Please watch our demo video below.
DO YOU MAKE WHEEL COVERS FOR E-FIX, TREKINETIC POWER GTE WHEELS, AND POWER CHAIRS?
Our wheel covers can be easily adjusted for e-fix wheels and Trekinetic wheels. We can also make wheel covers to fit some types of power chairs. Please see some sample below.
If you are interested in this service, contact our lovey designers with photos and measurements at hello@izzywheels.com
ARE IZZY WHEELS WATER-PROOF & WHAT ARE THEY MADE OF?
As we are an Irish company we understand harsh rainy weather. All Izzy Wheels are made of high-quality 3mm plastic which is strong, lightweight, water-proof, and fade-proof. There are velcro straps at the back to fasten the wheel covers directly to the spokes on your wheels.
CAN I PRINT MY OWN DESIGN ONTO WHEEL COVERS?
Yes! If you have a design that you would like printed we can provide that service. You must send us the design in print-ready quality in PDF format. The dimensions are 500mm with a 135mm cut-out in the center. The artwork must be original and we cannot print designs that are copyrighted by a third party. Custom printed wheel covers are €210 and this includes a pair of wheel covers, custom print, luxury wrapping, and worldwide postage. Here is the link to order. Please message us before ordering at hello@izzywheels.com
DO YOU SHIP WORLDWIDE?
Yes, of course! We will ship your fabulous Izzy Wheels right to your door and provide you with a tracking link so you can follow your parcel's journey.
HOW MUCH DOES SHIPPING COST?
EU €16, The United Kingdom €18, Switzerland €26, USA €50, Canada €30, Australia €33, New Zealand €33, and the rest of the world €35. FREE worldwide shipping if you order more than one pair of wheel covers (subject to import rules). Luxury gift wrapping is included with every order.
CUSTOMS, TARRIFS & IMPORT DUTIES
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For orders shipped to the United States, your import may now be subject to additional tariffs imposed by the U.S. government. These charges are not included at checkout and must be paid by you at delivery.
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For orders to the United Kingdom, please note: if you order more than one pair of wheel covers at a time, your package may be assessed customs duties or import VAT by UK authorities. Such charges are the responsibility of the customer and are not covered by Izzy Wheels.
The customer is responsible for paying all import duties, tariffs, taxes, and related custom charges upon delivery.
HOW LONG DOES SHIPPING TAKE?
Orders are generally shipped 12 business days from when you place your order. Each pair of Izzy Wheels are made to order especially for each person. As soon as your wheel covers are ready they are beautifully gift wrapped and sent by express post. Please note that during the holiday season, delivery times may take slightly longer.
WHAT IS THE RETURNS POLICY?
Refunds and exchanges will be given up to 14 days from when the product was received provided the wheel covers are in their perfect and undamaged condition. The buyer is responsible for the products until they are returned to us safely therefore we recommend requesting a tracking number from your postal provider. Custom sizes or customized designs cannot be exchanged or refunded. For more information on returns visit our Delivery & Returns page.
I AM AN ARTIST, CAN I CREATE A DESIGN?
We invite artists and designers from around the world to send us their portfolios via email. We choose to work with artists and brands who we feel fit the Izzy Wheels style, message, and ethos. Please visit our Collab With Us page to apply.
DO YOU OFFER GIFT VOUCHERS?
Yes, we do! Gift vouchers can be used to purchase any pair of wheel covers from our collection. You will receive a personalized gift voucher via email with a gift code. Click here for more information.
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