FREQUENTLY ASKED QUESTIONS
ABOUT IZZY WHEELS
What are Izzy Wheels?
Izzy Wheels are colourful wheel covers designed to transform the look of your wheelchair. Each pair is created to celebrate individuality, creativity and self-expression, while also protecting your spokes.
Who are Izzy Wheels for?
Our wheel covers are designed for wheelchair users who want to add personality and style to their chair. We collaborate with artists, brands and designers from around the world to create collections that feel joyful, empowering and unique.
Are your products disability led?
Yes. Izzy Wheels was founded by sisters Ailbhe and Izzy Keane. Izzy is a wheelchair user and every product is designed with real life use in mind.
PRODUCT & FIT
How do I find my wheel cover size?
To find your wheel cover size: use a measuring tape to measure the diameter of the area inside the hand rim on the wheel. See the diagram below. If you are unsure, you can send us a photo of your wheel, and we are happy to help.
Will they fit wheels with fewer spokes, such as Spinergy wheels?
Our wheel covers attach with three Velcro straps per cover, so they suit a wide variety of spoke arrangements, including wheels with fewer spokes. If you’re unsure, send us a photo of your wheels before ordering, and we’ll help check the fit.
Is the price for one wheel cover or a pair?
The price is for a pair of wheel covers, one for each wheel.
Is my tyre size the same as my wheel cover size?
No. The size printed on your tyre is not your wheel cover size. To find the correct size, measure the full diameter of the area inside the hand rim, straight across the centre of the wheel. See our measurement diagram for guidance.
Do you offer custom sizes?
Yes! If your measurement falls outside our listed sizes, email hello@izzywheels.com with the diameter inside your hand rim and a photo of your wheel. We’ll help you find the right fit. Custom sizes are made especially for you and cannot be returned or exchanged.
What if I’m between sizes or unsure I measured correctly?
Contact us before ordering with your measurements and a photo of your wheel. We’re always happy to double-check and help you choose the correct size. Standard sizes are subject to our returns policy, but custom sizes cannot be returned or exchanged.
Are they easy to attach?
Yes! Izzy Wheels attach with Velcro straps and fasten directly onto the spokes of manual wheelchairs. Each wheel cover has 3 straps on the back. No tools required. See video below.
Are they heavy?
Nope! Our wheel covers are wonderfully lightweight and designed to not add any unnecessary weight to your chair.
Are they waterproof?
Yes! Our wheel covers are waterproof and suitable for everyday use, including rain and snow. To keep your designs looking their best, we recommend avoiding prolonged exposure to harsh weather.
Can I create a custom design?
Yes! We offer custom-printed wheel covers. Email us with your design, and we will guide you through the process.
Are they suitable for other types of wheelchairs?
Our wheel covers can be easily adjusted for e-fix wheels and Trekinetic wheels. We can also make wheel covers to fit some types of power chairs. Please see some samples below. If you are interested in this service, contact our lovely designers with photos and measurements at hello@izzywheels.com
ORDERS & PRODUCTION
Are your products made to order?
Yes. Each pair of Izzy Wheels is made especially for you in Ireland. This helps us reduce waste and create something truly personal.
How long does production take?
Production typically takes 12 business days before shipping. During busy periods, such as Christmas, this may be slightly longer.
Can I change my order after purchasing?
If your order has not yet entered production, we will do our best to help. Please contact us as soon as possible.
SHIPPING & DELIVERY
Do you ship worldwide?
Yes, we ship internationally.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. Luxury gift wrapping is included with every order.
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EU €16
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UK €18
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USA €40
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Canada €30
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Australia €33
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Rest of World €40
How long does delivery take?
Delivery times vary depending on your country. Once your order ships, you will receive tracking details by email.
CUSTOMS, TARIFFS & IMPORT DUTIES
Some countries may charge import duties, tariffs, VAT, or handling fees when your order arrives. These charges are set by local customs authorities and are not included at checkout. No customs or tariffs apply to customers in the EU, Australia, and New Zealand.
United States
Recent changes to U.S. import rules mean that international shipments may be subject to duties or tariffs regardless of order value. U.S. Customs determines any charges, and must be paid by the customer upon delivery.
United Kingdom
Orders shipped to the UK may be subject to import VAT or customs charges depending on order value and quantity. UK authorities decide these fees and are outside of our control.
International Orders
Izzy Wheels is not responsible for customs delays or additional import fees. By placing an order, you agree to pay any applicable duties, taxes, or clearance charges required by your country.
RETURNS & SUPPORT
Do you accept returns?
You can request a refund or exchange within 14 days of delivery for wheel covers in our standard sizes and collection designs, provided they are in perfect, undamaged condition. This includes requests relating to sizing.
We cannot accept returns or offer exchanges on custom-printed designs or custom sizes, so please contact us before ordering if you’re unsure about the fit.
If your order arrives damaged or incorrect, please email hello@izzywheels.com and we’ll help resolve it.
What if my wheel covers arrive damaged?
Please email us with photos within 7 days of delivery and we will organise a solution.
Can I contact you for sizing help or questions?
Of course. We are always happy to help. Send us a message, and we will guide you through choosing the right size and design.
COLLABORATIONS & ARTISTS
Do you work with artists and brands?
Yes! Izzy Wheels collaborates with artists, designers, and global brands to create beautiful collections. If you are interested in collaborating, get in touch with us.
GIFTING
Do you offer gift vouchers?
Yes! Gift vouchers can be used to purchase any pair of wheel covers from our collection. You will receive a personalised gift voucher via email with a gift code. Click here for more information.
